Privacy Policy

Effective Date: August 7, 2025

1. Introduction

   1. This Privacy Policy explains how Fudli™ (“Fudli”, “we”, “Merchant Partner”, “our”, or “us”) collects, uses, stores, shares, and protects personal data across the Fudli platform and related services (“Fudli Services”).
   2. Fudli respects your privacy and complies with applicable data protection laws, including the GDPR (EU) 2016/679.
   3. “Personal data” means any information relating to an identified or identifiable individual.
   4. By accessing or using the Fudli Services, you consent to this Privacy Policy.
   5. Merchant Partners act as independent data controllers for personal data processed within their own customer relationships.

2. Personal Data We Collect

   1. We may collect the following categories of personal data:
      • Identity information
      • Account information
      • Order data
      • Device data
      • Marketing preferences
      • Usage and analytics data
      • Support and feedback data
   2. Cookies and tracking technologies may also be used. See our Cookie Policy for details.

3. Purposes of Processing and Legal Bases

   1. Account registration and login – performance of contract (Art. 6(1)(b) GDPR)
   2. Order processing and delivery – performance of contract (Art. 6(1)(b) GDPR)
   3. Customer support and communication – legitimate interest (Art. 6(1)(f) GDPR)
   4. Marketing communications – consent (Art. 6(1)(a) GDPR)
   5. Service improvement and analytics – consent or legitimate interest
   6. Security, fraud prevention, and legal compliance – legal obligation or legitimate interest

4. Data Retention

   1. We retain personal data only as long as necessary to fulfil the purposes for which it was collected.
   2. Retention periods vary depending on the nature of the data and legal requirements.
   3. Marketing data is retained until you opt out or withdraw consent.

5. Data Sharing and Third Parties

   1. We may share your personal data with service providers, restaurant partners, couriers, payment providers,and legal/regulatory authorities where required by law.
   2. Data may be transferred outside the EEA. Where required, we use appropriate safeguards (e.g., StandardContractual Clauses).

6. Third-Party Couriers and Fudli Courier App

   1. Fudli integrates with third-party courier services (e.g., Stuart, WoltDrive). In such cases, the couriercompany acts as an independent data controller for delivery-related personal data.
   2. Fudli shares only the minimum necessary data (e.g., delivery address, contact number) to complete delivery.
   3. The Fudli Courier App may collect GPS location data, delivery status updates, courier profile information,and performance metrics.
   4. All data collected via the Courier App is processed in accordance with applicable privacy laws, including GDPR.

7. Cookies and Tracking

   1. Cookies are used for essential functionality, analytics, and personalization where consented.
   2. Users can manage cookie preferences via browser settings or consent tools.

8. Your Rights Under GDPR

   • Right of access
   • Right to rectification
   • Right to erasure
   • Right to restriction
   • Right to data portability
   • Right to object
   • Right to withdraw consent

   You may exercise your rights by contactingsupport@fudli.com or the Merchant Provider directly.You also have the right to lodge a complaint with your national data protection authority.

9. Data Security

   1. We use industry-standard measures such as encryption, access controls, monitoring, and staff training.
   2. No system is 100% secure. Users should protect their passwords and login credentials.

10. Children’s Data

    1. Fudli Services are not intended for individuals under 18.
    2. If we learn we collected minor data, we will delete it promptly.

11. Changes to This Privacy Policy

    1. We may update this Privacy Policy from time to time.
    2. Continued use of the Services constitutes acceptance of updates.

12. Contact Us

• Email: support@fudli.com
• Website: https://www.fudli.com/support